DELIVERY & SHIPPING
All orders are shipped from the UK. Standard Delivery times are estimated to be between 3 and 5 days for the whole of Europe – Next Day delivery to the UK can be 1 to 2 days (see below). Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only, and are subject to the acceptance and approval of your order – delivery times can also take longer than expected due to unforeseen circumstances.
DELIVERING HEAT SENSITIVE PRODUCTS
Please Note : Chocolate products are heat sensitive. During the summer months, and those days experiencing high temperatures, product shipments and delivery times may be curtailed and postponed, until the weather cools. Otherwise the shipment may be subject to a ‘warm-weather fee’. This fee includes the use of warm weather packaging, consisting of an insulated container and reusable frozen gel-packs. This special packaging will keep the product cool for 48 hours or more.
Mayhawk reserves the right to determine if special shipping and handling fees will apply to your order and you agree to pay all such fees based on Mayhawk representatives determination of weather conditions and other shipping conditions that might affect our products.
We are only able to deliver to the shipping/delivery address provided on your order. Changes to the order are not permitted once your order has shipped. When shipping your order, we will send a confirmation email to confirm that your order has been accepted and we are putting it together for you. Your order status may take up to one hour to update after your order has been placed.
NEXT DAY DELIVERY SERVICE
In the UK : If you opt for the expedited ‘next day’ delivery service at the checkout please note that this has a few restrictions, due to when and how the order is placed. Next Day means that (a) An order is placed before 2pm London GMT time, Monday-Thursday (b) Next day delivery is Monday-Friday between 9am and 5pm London GMT time (c) Working days for us to pack and ship the order are Monday to Thursday, excluding public holidays in the UK and your chosen shipping destination. Therefore Next Day delivery can be 1 to 2 days, depending on when the order was placed, but it is always quicker than our standard delivery service.
Please note : Orders placed after the cut-off times or on weekends and public holidays will be processed on the following working day.
CANCELLATIONS / AMENDMENTS
If you need to make any changes to your order, please send us an email to the following address: contact us. In certain circumstances, before your order has been dispatched, we may be able to cancel your order and issue a refund or find replacement products. Please contact us as soon as possible after placing your order and our Team will advise if cancellation is available. Please note, we are unable to cancel an existing order once it has been placed and dispatched for delivery.