Frequently Asked Questions

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Frequently Asked Questions

NEED HELP? You can ask us a question here : Contact the Mayhawk Support Team.

Purchasing Information

Where do you deliver to?

Delivery is limited to UK addresses at the moment but we will be expanding to ship internationally soon.

What are the delivery times?

Delivery is usually the day after our delivery partner picks up from us. Therefore in the UK delivery on standard items can take 1 to 2 days from you submitting your order.

This does not include delivery over the weekend. Items purchased on a Friday will be delivered either Monday or most likely Tuesday.

Non standard, made-to-order items, will take longer, usually 3 to 5 days after you have submitted an order to us.

How do I obtain an itemised receipt?

A receipt will be attached to your confirmation email for you to print off, or you can email us and ask us for another copy – please use the same email address you used to purchase from us. 

What is your returns policy?

You can read our returns policy here: Returns Policy.

Chocolate Making

Do you make your own chocolate?

Yes. We start the process of making our chocolate with fine flavour cacao beans we purchase from growing regions around the world. This type of production has become known as ‘Bean-to-Bar’ chocolate, where all of the processes are handled by us, in-house.

Is your chocolate 'Fair Trade'?

No. Like many bean-to-bar producers we mainly purchase our cacao beans through ‘Direct Trade’, or we source from third-party suppliers who also buy directly from the plantations and co-operatives.

Fair Trade is a ‘middle-man’ organisation, with good intentions, but they do not represent top-tier co-operatives and plantations who set their own much higher prices for the fine flavour cacao they sell, and this way, by selling directly, they also get to keep all of the profits.

Do you pay a fair price for the cacao you buy?

Yes. Top-tier co-operatives and plantations set their own much higher prices for the fine flavour cacao they sell, compared to the bulk ‘commercial-grade’ cacao sold.

It’s a partnership based on quality and price. The higher prices the co-operatives receive helps to enhance their life and their work practices, while the higher quality cacao that we receive enhances our product.

Do you know where your cacao beans come from?

Yes. Every sack of beans that we purchase comes from plantations that we have decided to work with, or our suppliers have forwarded detailed information on the growing and working conditions of the harvested beans they are supplying to us.

We take human rights and environmental sustainability very seriously when choosing where we source our cacao from. We do not source our cacao from continental Africa because of the risk of slave labour and child labour being used in its production.

Are your practices ethical?

Yes. We try to focus on making ethical choices in an industry that normally chooses profit over everything else.

The company’s ethical stance on working within environmentally sustainable practices and promoting workers rights, and fair wages, is a corner stone of what we do. We do not take this part of our company’s responsibilities lightly.

We also focus on using pure and natural ingredients; we do not cut corners and we do not use artificial ingredients or cheap bulking agents. Simplicity and purity to us are key.

About The Chocolate

Is your chocolate Vegan?

Mostly, yes. Most of our chocolate is vegan, and this is stated on each product page. Some of our chocolate does contain milk and some honey etc. but these are clearly labelled and you can check the product and ingredient listings.

All of our plain dark-chocolate is plant based, and most of our ingredients are plant based too.

How do you best store chocolate?

Not in the fridge! The best place to store your chocolate is in a dry and cool place, in a darkened drawer is best. A temperature range of 15ºC to 21ºC is optimal, and wrap your chocolate well, or keep it in an air-tight box.

The worst place to keep your chocolate is in a place of high-humidity, or in direct sunlight.

General Questions

Do you really plant trees?

Yes we do. We work on a farm, surrounded by ancient forest land. We plant new trees into this established woodland every year. This helps us offset our paper and card usage, and helps us reduce our carbon footprint.

We also give donations to charitable organisations in the developing world devoted to sustainable forestry and tree planting programs.

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