International Delivery Information

Essential International Delivery & Shipping Information.

• If you cannot find the information you need below please contact us.
• You are responsible for paying all customs and import duties (taxes/tariffs) that your country charges on imported goods. These charges vary from country to country.
• A correct and up-to-date shipping address, email, and telephone number are essential for international deliveries. Please take care when entering this information.
• At the moment we only ship to certain countries. This list may be updated in the future.
• We suspend international deliveries during the summer months due to warm weather concerns. During this period, international orders cannot be placed through the website checkout.
• Only chocolate items with a shelf life greater than 6 months can be shipped internationally, these are classed as non-perishable goods. All of our chocolate bars can be sent internationally.
• International deliveries are dispatched on Monday to maximise the chance of uninterrupted transit during the working week. In the coldest months we relax this rule: sending out Monday to Wednesday.

International Orders are sent out on Monday

Please note, no matter which day of the week you order on, it will be sent out for delivery on the following Monday, so that it has the best possible chance of being an uninterrupted delivery during the working week. In the coldest months we relax this rule: sending out Monday to Wednesday. We deliver internationally in the months of … Jan. Feb. March. April. […] Sept. Oct. Nov. Dec.

Import charges and tariffs

You are responsible for paying all customs and import duties (taxes/tariffs) that your country charges on imported goods. These charges vary from country to country, they may range from no import charge (if the order is below your country’s threshold or falls into a non-taxed category) to as much as 30%. We cannot advise you on this matter, as we do not know each individual case, so please check your import tariffs beforehand. If a tariff is due your customs officials will normally contact you on your given email for payment before the goods are released.

Changes to your Delivery Address

Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If the order is with the delivery carrier they will send you an automatic email to say they have the parcel. You can contact them directly, (through their online services) and they will amend your delivery address and time of delivery where possible.

If you have yet to receive your dispatch notification email you can (if in time) update your details online via our website. Please contact Customer Support.

Cancellation Policy

If your order has not yet been dispatched, you can cancel your order by emailing Customer Support. Please contact us as soon as possible if you want to cancel as we try to get your order to you as quickly as we can. If your order has already been picked up and is in transit, please wait for your order to be delivered before initiating the return. You may be liable for a return transportation charge. Any returns after delivery are subject to our returns policy.

Returns and Refunds

Please read the ‘Returns and Cancellations Policy’. This policy does not affect your statutory rights. You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. In the event your claim is justified, the purchase price and the shipping costs will be refunded. Approved refunds will be credited to the purchaser’s original method of payment.

Tariffs on International Order Returns. For international customers we are unable to refund any tariff or duties paid on imported goods.

• Where you have paid any duties or taxes directly to the relevant authorities on the importation of the Product you wish to return, please note these are non-refundable through MayHawk. You may wish to contact your local customs office to explore whether a refund is possible.

You will be responsible for the cost of returning the products, unless the items are defective. Please notify us within 14 days after the date you receive the product(s) that you wish to cancel the order, and initiate a return within 14 days after the date you notify us. The products must be in their original condition and packaging. After approval, we’ll exchange them or offer a refund to the original payment method. Refunds will be processed within 14 days of our receipt of the returned product.

For practical information on how to return, see the section on returns in MayHawk’s Sales & Returns Policies. Returns can be arranged via contacting Customer Support.

By placing an order or making a purchase at the MayHawk online Store, you agree with MayHawk’s Sales & Returns Policies, Privacy Policy and Terms of Use.

Delivery & Shipping cost

The cost for standard delivery (and alternative options) is calculated and displayed on the Checkout page before you complete your order. Delivery costs for the option chosen is also shown in the Order Confirmation email.

Free Delivery. If you make a purchase that exceeds the threshold relevant to your delivery country, you will receive Free ‘standard delivery’. Other conditions may also qualify you for Free delivery.

Tracking your order

Once your order is out for delivery the carrier company will send you a notification email with a tracking number on it for you to use. This will allow you to track the parcel (through their online services) on its journey and get an approximate delivery time.

If you have any problems please contact MayHawk Customer Support.

Missed Deliveries

Carrier Delivery: If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card or send you an email. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address. They also have local pickup locations that you can give your preference for.

Contact Us: If your order has passed the scheduled delivery date in your dispatch notification email, and you are having issues with the carrier please contact Customer Support. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.

Damaged or defective orders received

Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged please contact Customer Support. We will investigate with the appropriate carrier.

In case of any damage to your delivery, MayHawk will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.